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What to Expect When You Order from USA Medical

Fulfillment & Shipping Policy

Placing Your Order:

All orders are fulfilled by our warehousing partner in Carrolton, TX. To ensure fast & accurate delivery, we have a standard operating procedure in place (SOP). Please review this SOP to understand our delivery process and expectations.

Delivery Options:

USA Medical orders have two (2) delivery options: 

  1. USPS Ground Advantage (Formerly First Class)
  2. UPS 2-Day Air Express

 

All USA Medical orders under $100 come with FREE USPS Group Advantage shipping.

All USA Medical orders over $100 come with FREE UPS 2-Day Air Express.

All USA Medical orders under $100 can be upgraded to UPS 2-Day Air Express for $10.

Delivery Timeline:

All orders are fulfilled by an automated process at 9 AM, Monday – Friday.

Any order placed after 9 AM on Friday is fulfilled by 9 AM on Monday.

Orders are collected by USPS & UPS by 12 PM (noon), Monday – Friday.

USPS Ground Advantage typically arrives in 3-5 business days.

UPS 2-Day Air Express typically arrives in 2-3 business days.

Frequently Asked Questions (FAQ)

  • Where is my order?
    • You are sent a tracking ID when USPS/UPS scans your order. If you don’t see your tracking ID, please get in touch with us.
 
  • I entered the wrong address. Can you fix it?
    • If you entered an incorrect address, it is unlikely we will be able to stop the automated process. However, text ‪(323) 352-9131‬ right away as we may be able to re-route it.
 
  • My order is late, what can you do?
    • Once USPS or UPS has taken your order, we have no control over the delivery timeline. If your order is more than one (1) day late, please contact us for us to submit a claim on your behalf.
 
  • My order was damaged in transit, what can you do?
    • If for any reason your order is damaged in transit, contact us to submit a claim. We will replace the damaged part of your order immediately!
 
  • I live outside the United States, can I place an order from you?
    • Please use the “Region Selector” at the top of our website to see if your country has USA Medical distribution.

 

For all other questions, please contact us.