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Order care

Returns and Refunds

What is eligible, what is not, and exactly how to get help when an order arrives damaged, defective, incorrect, or unusable.

Last updated: July 14, 2026

Short version

Because supplements and other consumables cannot be safely restocked, standard purchases are not returnable for a change of mind. We will make a damaged, defective, incorrect, or otherwise unusable delivery right. A product-specific written guarantee may provide additional eligibility.

Standard eligibility

  • Contact us within 30 days of the order date to request an exchange for a damaged, defective, incorrect, or otherwise unusable item.
  • For damage visible on arrival, contact us within 7 days of delivery when possible and include photos of the item, packaging, and shipping label.
  • Consumable products are not returned to inventory. We may not require a physical return unless it is needed for carrier, quality-control, or fraud review.
  • Where verified, we will send the same item without additional product or standard shipping charges. If it is unavailable, we may offer an equal-value alternative or another remedy required by law.

Product-specific guarantees

Full-strength 3,000 mg CBG Oil and 3,000 mg CBD Oil purchases currently carry a 30-day product guarantee. An eligible customer may request a refund within 30 days of the order date; original shipping is not refundable except where required by law or when USA Medical made the shipping error. Any different written guarantee shown on a product or promotion page controls for that offer.

Items normally not eligible

  • change-of-mind returns of supplements, foods, cosmetics, CBD/CBG products, or other consumables;
  • requests made outside the stated window, unless required by law;
  • damage caused after delivery by misuse, improper storage, or failure to follow label directions; and
  • products purchased from another retailer, which must be handled under that retailer’s policy.

How to request help

  1. Email support@usamedical.com or use the contact form.
  2. Include the order number, product name, what went wrong, and photos when relevant.
  3. Wait for instructions before sending anything. If a return is required, we will provide the return authorization and destination.

If we require a physical return for a verified eligible damaged, defective, or incorrect-order claim, we will provide a prepaid shipping label. Do not mail a product without instructions. Approved refunds are issued to the original payment method. Financial institutions control posting time after we submit a refund. This policy does not limit rights that cannot be waived under applicable law.