Last Updated: 02/13/2024

Scope and Eligibility: This return policy applies to all purchases made through the USA Medical website. Out of extreme caution for you and all USA Medical customers, we do not offer refunds or restock consumable products to ensure product integrity. Items are eligible for an exchange only if they arrive damaged, defective, or otherwise unusable. If you receive an item in unacceptable condition, we will gladly exchange it for a replacement.

Exchange Period: Customers can initiate an exchange request within 30 days of the delivery date. We cannot offer an exchange after 30 days.

Initiating an Exchange: To initiate an exchange, please contact our customer service team with your order number, details about the product, and the reason for the request. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions.

Shipping for Exchanges: USA Medical will cover the shipping cost for returning the item, when applicable.

Exchanges: We only replace items if they are damaged or defective. If you need an exchange for the same item, email us your RMA number and send your item to our fulfillment center. If the same product is out of stock, we may offer an alternative product of equal value.

Damaged or Defective Items: For consumable products, if you receive an item that is damaged or defective upon arrival, please contact us immediately. We understand the nature of our products and are committed to ensuring customer satisfaction.

To Report Damaged/Defective Items:

• Contact us within 7 days of receiving the product. Include your order number and detailed information about the damage or defect.
• Provide photographic evidence of the damage or defect, if possible.
• Upon verification, we will arrange a replacement or a suitable alternative product to be sent to you free of charge.