Last Updated: 02/13/2024

Scope and Eligibility: This Return Policy applies to all purchases made through the USA Medical website. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Return Period: Customers can initiate a return within 30 days of the delivery date. After 30 days from the delivery date, we cannot offer a refund or exchange.

Initiating a Return: To initiate a return, please contact our customer service team with your order number, details about the product you would like to return, and the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

Return Shipping: USA Medical will pay the shipping cost for returning the item.

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with your RMA number and send your item to our fulfillment center.

Damaged or Defective Items: For consumable products, if you receive an item that is damaged or defective upon arrival, please contact us immediately. We understand the nature of our products and are committed to ensuring customer satisfaction.

To Report Damaged/Defective Items:

1. Contact us within 7 days of receiving the product. Include your order number and detailed information about the damage or defect.
2. Provide photographic evidence of the damage or defect, if possible.
3. Upon verification, we will arrange a replacement to be sent to you free of charge.

Replacement Process:

• We will issue a replacement for the damaged or defective item as soon as possible.
• No need to return the damaged or defective item, unless requested by our customer service team for quality control purposes.
• If the same product is out of stock, we may offer an alternative product of equal value or a full refund.

Please note, this clause applies exclusively to products received in a damaged or defective state and not to products that have been used or opened.

Contact Us: For more information about our return policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail or by using the contact information provided on our website.

Contact Email: info@usamedical.com