Frequently Asked Questions
How do I place an order on the USA Medical website? Choose the product you want, add it to your cart, and enter your shipping and billing details at checkout. You’ll receive an order confirmation email right away, so please double-check your email address.
Can I purchase without registration?
Yes. You can place an order without creating an account. However, having an account makes future purchases faster and allows you to view your previous orders in one place.
Can I modify or cancel my order? If your order hasn’t shipped yet, we may be able to help with changes or a cancellation. Please contact us as soon as possible, and we’ll do our best to help.
I entered the wrong shipping address — what should I do? Please contact us as soon as possible. If the package hasn’t been handed over to the carrier yet, we can update the address. If it has already shipped, please contact the carrier about a possible change.
Do you ship internationally?
Available shipping destinations are shown at checkout. If you need help, please contact us through the contact page.
What payment methods are available? Available payment methods are shown at checkout. You can use the secure payment options currently enabled for your order.
Is online payment secure? Yes. Online payments are processed through a secure encrypted payment system, and we do not have access to your full card details.
Will I receive a receipt or invoice for my purchase? Yes. We send electronic order documents by email once your order is complete.
What shipping options are available? You can choose from the delivery options available for your address at checkout.
How long does delivery take? Delivery timing depends on your address, the shipping method selected at checkout, and carrier conditions. You’ll receive tracking details when your order ships.
How can I track my package? Once your package ships, you’ll receive an email with your tracking number and a link to follow the shipment.
What happens if I’m not able to receive the package? Please follow the carrier instructions in your tracking updates. If you need help, contact us through the contact page.
What are the shipping fees? Shipping rates and any free-shipping thresholds are shown at checkout before you place your order.
How can I request a return or refund? Eligibility depends on the product and order circumstances. Review our Return & Refund Policy, then contact us for the next steps.
When will I receive my refund? Once we receive and inspect the returned package, we’ll process your refund according to the payment method and return policy for your order.
Who pays for return shipping?
Return shipping is usually the customer’s responsibility unless the item arrived damaged or defective. In those cases, contact us so we can help resolve the issue.
Are products in stock? Most of our products are in stock, and availability is shown in real time on each product page.
Can I request notification when a product is back in stock?
Yes. Please contact us through the contact page and request notification when the product becomes available again.
What guarantee do you provide? We offer genuine products from trusted suppliers. If there’s an issue with your order, we’ll help with a replacement or refund according to our return policy.
What should I do if I received a defective product? Please contact us with a photo and your order number. We’ll start the replacement or refund process right away. Please keep the product, since we may need it back for inspection.
How can I reach customer service?
You can contact us through the Contact menu on the website or via the email address provided in your order confirmation. We respond to all inquiries promptly.
When will you respond?
We are available on business days between 9:00 AM and 5:00 PM, and we typically reply to emails within one business day.
Are my data secure? Yes. We use your data only to process and fulfill your order, and we handle it in line with applicable laws.
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