Shipping and Ordering

Last updated: July 14, 2026

Processing and delivery

Orders are generally processed on business days. Orders placed on weekends or holidays usually begin processing on the next business day. Delivery estimates are not guarantees and can change because of address issues, inventory, promotions, holidays, weather, carrier conditions, or other events outside our control.

Address and carrier responsibility

Enter a complete deliverable address, including apartment or suite where needed. Review it before submitting the order. Carrier notes are requests and cannot always be guaranteed. Contact support promptly if an address is wrong; once fulfillment or carrier processing begins, an address change may not be possible.

We do not add a shipping charge or change an accepted delivery method after order placement without customer approval. If address validation, a carrier restriction, or another fulfillment issue prevents shipment on the accepted terms, we may contact you for approval of an available option or cancel and refund the affected order.

Tracking, missing, or damaged orders

When tracking is available, it is sent to the order email. Check spam or promotions if a shipping message is missing. If tracking is stalled, says delivered but the package cannot be found, or the parcel arrives damaged, contact us with the order number and relevant photos so we can review the carrier and fulfillment records.

Warm-weather and product care

Some delivery locations can become very hot. Choose an address and available delivery method that reduce time in heat, and retrieve packages promptly. Follow the storage instructions on the product label after delivery.

Payment and order email

Use only the payment methods presented by secure checkout. Do not place repeated orders while a payment result is unclear; contact support first. Order confirmations, receipts, invoices, and shipping messages are sent electronically to the email supplied at checkout.