{"id":2001620,"date":"2025-11-04T16:32:49","date_gmt":"2025-11-04T16:32:49","guid":{"rendered":"https:\/\/usamedical.com\/en\/?page_id=1325"},"modified":"2026-08-20T15:15:38","modified_gmt":"2026-08-20T22:15:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/usamedical.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\t<section class=\"section hirlevel hero\" id=\"section_1905897068\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1881342019\">\n\n\t<div id=\"col-1923533447\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-55632160\" class=\"text\">\n\t\t\n<h1>Frequently Asked Questions<\/h1>\n\t\t\n<style>\n#text-55632160 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-623530993\">\n\n\t<div id=\"col-1947832491\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-1112158688\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1112158688-label\" class=\"accordion-title plain\" href=\"#accordion-item-ordering-and-purchase\" aria-expanded=\"false\" aria-controls=\"accordion-1112158688-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Ordering and purchase<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1112158688-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1112158688-label\">\n\t\t\t\n<p>How do I place an order on the USA Medical website? Choose the product you want, add it to your cart, and enter your shipping and billing details at checkout. You\u2019ll receive an order confirmation email right away, so please double-check your email address.<\/p>\n<p><strong>Can I purchase without registration?<\/strong><br \/>Yes. You can place an order without creating an account. However, having an account makes future purchases faster and allows you to view your previous orders in one place.<\/p>\n<p>Can I modify or cancel my order? If your order hasn\u2019t shipped yet, we may be able to help with changes or a cancellation. Please contact us as soon as possible, and we\u2019ll do our best to help.<\/p>\n<p>I entered the wrong shipping address \u2014 what should I do? Please contact us as soon as possible. If the package hasn\u2019t been handed over to the carrier yet, we can update the address. If it has already shipped, please contact the carrier about a possible change.<\/p>\n<p><strong>Do you ship internationally?<\/strong><\/p>\n<p>Available shipping destinations are shown at checkout. If you need help, please contact us through the contact page.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-946532687\" class=\"accordion-item\">\n\t\t<a id=\"accordion-946532687-label\" class=\"accordion-title plain\" href=\"#accordion-item-payment\" aria-expanded=\"false\" aria-controls=\"accordion-946532687-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Payment<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-946532687-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-946532687-label\">\n\t\t\t\n<p>What payment methods are available? Available payment methods are shown at checkout. You can use the secure payment options currently enabled for your order.<\/p>\n<p>Is online payment secure? Yes. Online payments are processed through a secure encrypted payment system, and we do not have access to your full card details.<\/p>\n<p>Will I receive a receipt or invoice for my purchase? Yes. We send electronic order documents by email once your order is complete.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-770838453\" class=\"accordion-item\">\n\t\t<a id=\"accordion-770838453-label\" class=\"accordion-title plain\" href=\"#accordion-item-shipping-and-delivery\" aria-expanded=\"false\" aria-controls=\"accordion-770838453-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Shipping and delivery<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-770838453-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-770838453-label\">\n\t\t\t\n<p>What shipping options are available? You can choose from the delivery options available for your address at checkout.<\/p>\n<p>How long does delivery take? Delivery timing depends on your address, the shipping method selected at checkout, and carrier conditions. You\u2019ll receive tracking details when your order ships.<\/p>\n<p>How can I track my package? Once your package ships, you\u2019ll receive an email with your tracking number and a link to follow the shipment.<\/p>\n<p>What happens if I\u2019m not able to receive the package? Please follow the carrier instructions in your tracking updates. If you need help, contact us through the contact page.<\/p>\n<p>What are the shipping fees? Shipping rates and any free-shipping thresholds are shown at checkout before you place your order.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1189387823\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1189387823-label\" class=\"accordion-title plain\" href=\"#accordion-item-returns-and-withdrawal\" aria-expanded=\"false\" aria-controls=\"accordion-1189387823-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Returns and withdrawal<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1189387823-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1189387823-label\">\n\t\t\t\n<p>How can I return a product? If you change your mind, unopened items can be returned within 14 days of delivery. Contact us and we\u2019ll send the return steps.<\/p>\n<p>When will I receive my refund? Once we receive and inspect the returned package, we\u2019ll process your refund according to the payment method and return policy for your order.<\/p>\n<p><strong>Who pays for return shipping?<\/strong><\/p>\n<p>Return shipping is usually the customer\u2019s responsibility unless the item arrived damaged or defective. In those cases, contact us so we can help resolve the issue.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1755307414\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-3084051134\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3084051134-label\" class=\"accordion-title plain\" href=\"#accordion-item-products-and-stock\" aria-expanded=\"false\" aria-controls=\"accordion-3084051134-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Products and stock<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3084051134-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3084051134-label\">\n\t\t\t\n<p>Are products in stock? Most of our products are in stock, and availability is shown in real time on each product page.<\/p>\n<p><strong>Can I request notification when a product is back in stock?<\/strong><br \/>Yes. Please contact us through the contact page and request notification when the product becomes available again.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-785381742\" class=\"accordion-item\">\n\t\t<a id=\"accordion-785381742-label\" class=\"accordion-title plain\" href=\"#accordion-item-quality-and-warranty\" aria-expanded=\"false\" aria-controls=\"accordion-785381742-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quality and warranty<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-785381742-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-785381742-label\">\n\t\t\t\n<p>What guarantee do you provide? We offer genuine products from trusted suppliers. If there\u2019s an issue with your order, we\u2019ll help with a replacement or refund according to our return policy.<\/p>\n<p>What should I do if I received a defective product? Please contact us with a photo and your order number. We\u2019ll start the replacement or refund process right away. Please keep the product, since we may need it back for inspection.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1284081629\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1284081629-label\" class=\"accordion-title plain\" href=\"#accordion-item-contact-and-customer-service\" aria-expanded=\"false\" aria-controls=\"accordion-1284081629-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Contact and customer service<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1284081629-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1284081629-label\">\n\t\t\t\n<p><strong>How can I reach customer service?<\/strong><br \/>You can contact us through the <strong>Contact<\/strong> menu on the website or via the email address provided in your order confirmation. We respond to all inquiries promptly.<\/p>\n<p><strong>When will you respond?<\/strong><br \/>We are available on business days between 9:00 AM and 5:00 PM, and we typically reply to emails within one business day.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-897418565\" class=\"accordion-item\">\n\t\t<a id=\"accordion-897418565-label\" class=\"accordion-title plain\" href=\"#accordion-item-data-protection-and-cookies\" aria-expanded=\"false\" aria-controls=\"accordion-897418565-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Data protection and cookies<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-897418565-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-897418565-label\">\n\t\t\t\n<p>Are my data secure? Yes. We use your data only to process and fulfill your order, and we handle it in line with applicable laws.<\/p>\n<p>Why do we use cookies on this website? Cookies help make browsing more convenient and personalized. You can change your cookie settings at any time.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1905897068 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section legy-resze-sec\" id=\"section_432288987\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-879020681\">\n\n\n\t<div id=\"col-169374826\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1305394950\" class=\"text\">\n\t\t\n\n<h2>Join the USA medical community and enjoy member benefits.<\/h2>\n\t\t\n<style>\n#text-1305394950 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-equal\"  id=\"row-1483098591\">\n\n\n\t<div id=\"col-916435887\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\" style=\"background-color:rgb(0, 159, 227);\" >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 180px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"gap-525665088\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-525665088 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-1936517190\" class=\"text\">\n\t\t\n\n<h4>Sign up for our newsletter to get helpful wellness tips and a 10% discount.<\/h4>\n\t\t\n<style>\n#text-1936517190 {\n  color: rgb(255, 255, 255);\n}\n#text-1936517190 > * {\n  color: rgb(255, 255, 255);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-476291230\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-476291230 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<a class=\"button primary is-outline\" >\n\t\t<span>Subscribe<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-916435887 > .col-inner {\n  padding: 20px 15px 20px 15px;\n  border-radius: 8px;\n}\n@media (min-width:550px) {\n  #col-916435887 > .col-inner {\n    padding: 20px 20px 20px 20px;\n  }\n}\n@media (min-width:850px) {\n  #col-916435887 > .col-inner {\n    padding: 20px 50px 40px 50px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1001882144\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\" style=\"background-color:rgb(0, 49, 89);\" >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 180px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"gap-1032368821\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1032368821 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-1956497552\" class=\"text\">\n\t\t\n\n<h4>Join our Facebook community of 20,000+ members for customer experiences, product updates, and helpful wellness content.<\/h4>\n\t\t\n<style>\n#text-1956497552 {\n  color: rgb(255, 255, 255);\n}\n#text-1956497552 > * {\n  color: rgb(255, 255, 255);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1113211612\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1113211612 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<a href=\"https:\/\/www.facebook.com\/groups\/2294281567476458\" target=\"_blank\" class=\"button primary is-outline\" rel=\"noopener\" >\n\t\t<span>Join<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1001882144 > .col-inner {\n  padding: 20px 15px 20px 15px;\n  border-radius: 8px;\n}\n@media (min-width:550px) {\n  #col-1001882144 > .col-inner {\n    padding: 20px 20px 20px 20px;\n  }\n}\n@media (min-width:850px) {\n  #col-1001882144 > .col-inner {\n    padding: 20px 50px 40px 50px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1198697184\" class=\"col apro-betu small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-2072310946\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2072310946 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<p>Dietary supplements and cosmetic products are not a substitute for a varied, balanced diet or a healthy lifestyle. Do not exceed the recommended daily serving. If you are pregnant, nursing, have a medical condition, or take prescription medication, ask a healthcare professional before use. Our products are not intended to diagnose, treat, cure, or prevent any disease. By using this website, you agree to our Privacy Policy and Terms and Conditions. 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