{"id":12,"date":"2024-02-13T13:18:05","date_gmt":"2024-02-13T21:18:05","guid":{"rendered":"https:\/\/usamedical.com\/en\/?page_id=12"},"modified":"2026-07-14T20:30:10","modified_gmt":"2026-07-15T03:30:10","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/usamedical.com\/en\/refund_returns\/","title":{"rendered":"RETURN POLICY"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a11ce01 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a11ce01\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a11ce02\" data-id=\"a11ce02\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a11ce03 elementor-widget elementor-widget-html\" data-id=\"a11ce03\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style id=\"usa-policy-page-design\">\n  body:has(.usa-policy-page) main > h1,\n  body:has(.usa-policy-page) aside[aria-label=\"Shopping paths\"] { display: none; 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}\n  .usa-policy-copy a { color: #067da9; text-decoration-thickness: 2px; text-underline-offset: 3px; }\n  .usa-policy-copy > p:first-of-type strong { display: inline-flex; padding: 8px 12px; border-radius: 999px; background: var(--usa-sky); color: #067da9; font-size: 13px; }\n  .usa-policy-support {\n    max-width: 860px;\n    margin: 20px auto 0;\n    padding: 22px 26px;\n    border-radius: 18px;\n    background: var(--usa-ink);\n    color: #fff;\n  }\n  .usa-policy-support strong { display: block; margin-bottom: 4px; font-size: 18px; }\n  .usa-policy-support span { color: #d5e9f2; }\n  .usa-policy-support a { color: #fff; font-weight: 700; text-underline-offset: 3px; }\n  @media (max-width: 640px) {\n    .usa-policy-page { padding-inline: 16px; }\n    .usa-policy-nav { align-items: stretch; }\n    .usa-policy-nav-label { width: 100%; margin: 4px 0; }\n    .usa-policy-nav a { flex: 1 1 44%; justify-content: center; text-align: center; }\n    .usa-policy-copy { padding: 28px 22px; border-radius: 18px; }\n  }\n<\/style>\n<article class=\"usa-policy-page\" data-usa-trust-design=\"2026-07\">\n  <nav class=\"usa-policy-nav\" aria-label=\"Customer policies\">\n    <span class=\"usa-policy-nav-label\">Customer policies<\/span>\n    <a href=\"\/en\/privacy-policy\/\">Privacy<\/a>\n    <a href=\"\/en\/terms-and-conditions\/\">Terms<\/a>\n    <a href=\"\/en\/refund_returns\/\">Returns<\/a>\n    <a href=\"\/en\/shipping-information\/\">Shipping<\/a>\n  <\/nav>\n\n  <section class=\"usa-policy-copy\">\n    <!-- USA_POLICY_CONTENT_START -->\n<h2 id=\"usa-medical-return-policy\">USA Medical Return Policy<\/h2>\n<p><strong>Last Updated: 02\/13\/2024<\/strong><\/p><p><strong>Scope and Eligibility: <\/strong>This return policy applies to all purchases made through the USA Medical website. Out of extreme caution for you and all USA Medical customers, we do not offer refunds or restock consumable products to ensure product integrity. Items are eligible for an exchange only if they arrive damaged, defective, or otherwise unusable. If you receive an item in unacceptable condition, we will gladly exchange it for a replacement.<\/p><p><strong>Exchange Period: <\/strong>Customers can initiate an exchange request within 30 days of the order\u00a0date. We cannot offer an exchange after 30 days.<\/p><p><strong>Initiating an Exchange: <\/strong>To initiate an exchange, please contact our customer service team with your order number, details about the product, and the reason for the request. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions.<\/p><p><strong>Shipping for Exchanges: <\/strong>USA Medical will cover the shipping cost for returning the item, when applicable.<\/p><p><strong>Exchanges: <\/strong>We only replace items if they are damaged or defective. If you need an exchange for the same item, email us your RMA number and send your item to our fulfillment center. If the same product is out of stock, we may offer an alternative product of equal value.<\/p><p><strong>Damaged or Defective Items: <\/strong>For consumable products, if you receive an item that is damaged or defective upon arrival, please contact us immediately. We understand the nature of our products and are committed to ensuring customer satisfaction.<\/p><p><strong>To Report Damaged\/Defective Items:<\/strong><\/p><ul><li>Contact us within 7 days of receiving the product. Include your order number and detailed information about the damage or defect.<\/li><li>Provide photographic evidence of the damage or defect, if possible.<\/li><li>Upon verification, we will arrange a replacement or a suitable alternative product to be sent to you free of charge.<\/li><\/ul>\n<p><strong>Replacement Process:<\/strong><\/p><ul><li>We will issue a replacement or suitable alternative product as soon as possible.<\/li><li>No need to return the damaged or defective item, unless requested by our customer service team for quality control purposes.<\/li><\/ul>\n<p><strong>Full-Strength (3,000 mg) CBG Oil &amp; CBD Oil Product Guarantee<\/strong><\/p>\n<ul>\n<li>Customers may request a refund within 30 days of the order date. Refunds are not available after 30 days.<\/li>\n<li>The refund amount will be the total purchase price minus the cost of shipping.<\/li>\n<\/ul>\n<p><strong>Contact Us:\u00a0<\/strong>For more information about our return policy, if you have questions, or if you would like to leave a comment, please contact us by email or by using the contact information provided on our website.<\/p><p><strong>Contact Email:<\/strong> <a style=\"font-weight: normal;\" rel=\"noopener\"><i>info@usamedical.com<\/i><\/a><\/p>\n    <!-- USA_POLICY_CONTENT_END -->\n  <\/section>\n  <aside class=\"usa-policy-support\" aria-label=\"Policy support\">\n    <strong>Need a plain-English answer?<\/strong>\n    <span>Contact <a href=\"mailto:info@usamedical.com\">info@usamedical.com<\/a> and include your order number when your question is about a purchase.<\/span>\n  <\/aside>\n<\/article>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>USA Medical Return Policy Last Updated: 02\/13\/2024 Scope and Eligibility: This return policy applies to all purchases made through the USA Medical website. Out of extreme caution for you and all USA Medical customers, we do not offer refunds or restock consumable products to ensure product integrity. Items are eligible for an exchange only if [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>RETURN POLICY - USA Medical<\/title>\n<meta name=\"description\" content=\"Review USA Medical\u2019s return policy: flexible 30-day returns on unopened products, hassle-free refund process, customer satisfaction guarantee, and easy support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/usamedical.com\/en\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RETURN POLICY - USA Medical\" \/>\n<meta property=\"og:description\" content=\"Review USA Medical\u2019s return policy: flexible 30-day returns on unopened products, hassle-free refund process, customer satisfaction guarantee, and easy support.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/usamedical.com\/en\/refund_returns\/\" \/>\n<meta property=\"og:site_name\" content=\"USA Medical\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/groups\/457463312054144\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-15T03:30:10+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/usamedical.com\/en\/refund_returns\/\",\"url\":\"https:\/\/usamedical.com\/en\/refund_returns\/\",\"name\":\"RETURN POLICY - USA Medical\",\"isPartOf\":{\"@id\":\"https:\/\/usamedical.com\/en\/#website\"},\"datePublished\":\"2024-02-13T21:18:05+00:00\",\"dateModified\":\"2026-07-15T03:30:10+00:00\",\"description\":\"Review USA Medical\u2019s return policy: flexible 30-day returns on unopened products, hassle-free refund process, customer satisfaction guarantee, and easy support.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/usamedical.com\/en\/refund_returns\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/usamedical.com\/en\/#website\",\"url\":\"https:\/\/usamedical.com\/en\/\",\"name\":\"USA Medical\",\"description\":\"Expertly Combining Science &amp; 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